Refund Policy

Deckly subscriptions are generally non-refundable once a billing cycle has started.

We do not issue prorated refunds for unused time on monthly or annual plans after a charge has been processed.

This policy applies to subscription fees only. Any one-time service fees or special charges, if introduced, will be treated according to the terms shown at checkout.

We may review refunds for the following situations:

• Duplicate charges
• Incorrect billing caused by a system error
• Payments that must be refunded under applicable law

If you believe there was a billing issue, contact us as soon as possible so we can review it.

Annual subscriptions are billed in advance for the full term. If you cancel an annual plan, access continues until the end of the paid period, but the unused portion is not refunded unless we state otherwise or a refund is required by law.

We may choose to approve a refund for an annual plan in special cases, such as a duplicate purchase or a billing error.

To request a refund, contact us and include:

• The email address used on the account
• The date and amount of the charge
• A short explanation of the issue

If a refund is approved, we will process it to the original payment method. Bank card networks can take several business days to show the credit.

Please contact us before opening a chargeback so we can review the billing issue directly. In many cases, we can resolve the problem faster through support.

If a chargeback is opened, we may pause or limit access to the account while the payment network reviews the dispute.